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The project name that you bought
The version of project that you bought
URL of the project that you bought
How to get Purchase Code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Describe in detail your issues:
- Website, domain & login account.
- Image capture about if there have errors.
- Errors content from the debug or log history.